Thank you for shopping with us. Below you’ll find detailed information about how we process and ship orders.

 

Order Processing

Orders are typically processed within 3–5 business days after payment is received. This does not include weekends or public holidays.

During high-volume periods (such as sales or holidays), processing times may be slightly extended.

Once your order has been fulfilled, you will receive a shipping confirmation email.

 

Shipping Rates

Shipping costs are calculated at checkout based on:

- Destination

- Package weight

- Shipping method selected

All applicable shipping charges will be clearly displayed before you complete your purchase.

 

Estimated Delivery Times

Delivery times vary depending on your location and the shipping method selected at checkout. Express shipping is only available in the US.

Please note: These timeframes are estimates and not guarantees.

 

Tracking Information

Once your order has shipped, you will receive a confirmation email containing tracking information (where available).

Please allow 24–48 hours for tracking updates to appear after receiving your shipping confirmation.

 

Shipping Address Accuracy

Please ensure your shipping address is entered correctly at checkout.

We are not responsible for orders shipped to incorrect addresses provided by the customer. If an order is returned due to an incorrect or incomplete address, additional shipping fees may apply for re-delivery.

 

Shipping Delays

While we work hard to meet estimated delivery times, delays may occur due to:

- Carrier issues

- Weather conditions

- Customs inspections

- Peak seasonal demand

We appreciate your understanding and patience in such circumstances.

 

Lost or Stolen Packages

Once an order has been marked as delivered by the shipping carrier, we are not responsible for lost or stolen packages.

If your tracking shows delivered but you have not received your package, we recommend:

- Checking with neighbours or household members

- Contacting the carrier directly to file a claim

- Contacting your local delivery office

We will assist where possible, but responsibility ultimately lies with the carrier once delivery is confirmed.

Because all items are made to order, we are only able to modify or cancel orders within a short window after purchase.

If you need to make a change, please contact us immediately here, or by replying to your order confirmation email.